Product Information
Are your planners dated or undated?
Our products planners are all undated. Some of the benefits included flexibility to start anytime, no wasted pages, customizable pace, ideal for goal setting, timeless design, perfect for gifting, encourages mindful planning and sustainable use.
What type of paper do you use in your planners?
We use 70lb ivory paper in our planners.
What is included with your planners?
Each planner comes with thoughtfully curated extras to enhance your planning experience:
- A sleek, clear page marker with elegant gold accents
- A 12-month sticker sheet to personalize your pages
These additions are included alongside your beautifully designed planner of choice, ensuring you have everything you need to plan intentionally and stylishly.
What can fit in the Everyday Essentials Pouch?
The Everyday Essentials Pouch is thoughtfully designed to fit our planners, with additional room for small items. It's ideal for carrying your favorite pen, a lip balm, and even a slim phone or card holder. Perfect for transporting from meetings or tucking into your work tote, this pouch offers both style and organization for your busy day.
The product I want is sold out. Do you restock?
Predicting inventory is one of the most challenging aspects of our business. While we strive to keep our Signature Collection in stock year-round, our Limited Edition patterned planners are typically not restocked once they sell out.
Our advice? If you see something you love, don't wait–there's no guarantee it will be restocked! On the rare occasion that we bring back a sold-out item, we'll share updates via email and social media.
Be sure to sign up for our emails to stay in the loop on new launches, product updates, and exclusive promotions.
Do you sell your products wholesale?
At this time, we do not offer our products for wholesale. However, we are excited about the possibility of exploring wholesale opportunities in the future. If you're interested, we'd love to hear from you–please email us at info@porterandmonrow.com to share your inquiry! Stay tuned for updates as our business continues to grow and evolve.
Shipping & Returns
Where do you ship?
Currently, we ship domestically in the US.
How long does it take to ship orders?
Pre-sale orders placed during our soft launch will begin to ship the first week of March. You will receive an email confirmation once your order has shipped.
Standard orders typically ship in 2-3 business days. However, during the holiday season (e.g. Black Friday through Cyber Monday) orders could take up to 5-7 business days to ship because we are handling a high volume of orders.
Please verify your shipping address is correct at checkout (through our shop AND Shopify) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.
Can I return or exchange my order?
We currently do not accept returns or exchanges. If your order arrived damaged, please send us an email at info@porterandmonrow.com within 7 days of receiving your order. We will happily return the issue and work to send you a replacement item!
My package has been lost or stolen, what should I do?
If your package was marked as delivered but you have not yet received it, please take the following steps:
Check with neighbors to see if the package was left there. Reach out to your local post office or UPS / FedEx facility.
Please note, once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly at the links below:
UPS—https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page
Alexa's Favorite Things
Alexa's favorite work bags?
Alexa adores a good work bag and her collection is forever growing. Shop her tote bag top picks!
What is Alexa's coffee order?
Iced caramel macchiato with oak milk upside down!
Alexa's favorite pens?
Alexa can't live (write) without these pens!
I love Alexa's style! Where can I shop her outfits?
Everything is linked on her LTK profile here!